Standard Operational Policy

CWL BRAND WORKS

Quality Guarantee, Production Spoilage & Customer Goods Policy

Embroidery • Direct-to-Film (DTF) • Heat Transfer Vinyl (HTV) • Sublimation • Print & Press Operations

Effective Date: October 10, 2026

Operational Foundation: At CWL Brand Works, we take pride in the precision of our decoration—whether embroidered, printed via DTF, pressed with vinyl, or sublimated. Because we procure blank apparel and goods from third-party wholesale manufacturers and mills, this policy clearly delineates where wholesale mill manufacturing ends and our decoration craftsmanship begins.

Workmanship Guarantee vs. Wholesale Mill Defects

CWL Decoration Workmanship Guarantee

We strictly warrant the structural and technical execution of our embellishment:

7-Day Inspection: Discrepancies in item counts, design placement, or visible flaws differing from your approved proof must be reported within 7 calendar days of receipt.
90-Day Bond & Stitch Integrity: Thread unraveling and DTF/vinyl peeling or cracking are warranted for 90 days under standard laundering protocols.
Shop Remedy: Valid decoration flaws are promptly repaired, re-decorated, or credited at shop expense.

Third-Party Mill Manufacturing Defects

We source undecorated goods from commercial apparel distributors and fabric mills:

Pre-Existing Flaws: Inconsistent fabric dye lots, split factory seams, broken zippers, knit micro-holes, or uneven hems originate at the textile mill prior to embellishment.
Resolution Procedure: If an undecorated blank defect is identified within 7 days, CWL Brand Works will initiate a replacement claim with the distributor on your behalf.
Consequential Liability: CWL Brand Works is not liable for secondary production variations inherent to commercial textile manufacturing.

Standard Industry Spoilage Allowance (Shop-Supplied Blanks)

High-speed multi-needle embroidery machines and pneumatic heat transfer equipment operate under extreme mechanical tension and thermal pressure. Unforeseen needle breaks, fabric jams, or textile inconsistencies can occasionally damage a blank item during decoration.

Standard 2% to 3% Allowance: All shop-sourced bulk orders operate under the standard apparel industry spoilage allowance of 2% to 3%(minimum 1 piece on runs under 50 units).
Financial Settlement: If spoilage occurs within allowance, CWL Brand Works directly credits or refunds the individual piece rather than re-setting single-piece machine setups.
Exact Roster Requirements: For sports teams, schools, or fixed rosters requiring exact headcounts, we strongly advise ordering 1 to 2 extra blank units per size tier.

Customer-Supplied Merchandise Policy & Liability Waiver

Clients choosing to furnish their own garments, outerwear, or specialty blanks must comply with the following mandatory conditions:

Brand-New Condition Required: Client goods must be brand new, unwashed, and free of lint, pet dander, or fabric softeners that prevent DTF/vinyl adhesive bonding.
Mandatory Overrun Buffer: Clients must supply a 2% to 3% overage buffer (minimum 1 extra unit per size/style) for hooping tests and stitch tension calibration.
Liability Cap: Because we cannot verify third-party fabric treatments, heat tolerances, or structural integrity, CWL Brand Works is not liable for replacing or reimbursing customer-supplied goods damaged due to equipment jams, hoop burn, or fabric scorching. Our liability is strictly limited to crediting the decoration fee for that individual unit.
Irreplaceable Items Excluded: We strictly decline heirloom, vintage, or one-of-a-kind items. Decoration is performed entirely at the client's risk.

Garment Care & Laundering Instructions

To preserve embroidery stitch integrity and adhesive graphics, follow these laundering standards:

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Turn Inside Out

Protects embroidery threads and printed transfers from surface friction during cycles.

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Cold Gentle Cycle

Machine wash cold using mild detergent to protect heat-set adhesive bonds.

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No Bleach or Softener

Chemical softeners strip garment sizing and dissolve transfer adhesive bonds.

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Hang Dry / Low Heat

Tumble dry low or air dry. Never iron directly across embroidery, DTF, or vinyl.

Custom Order Terms, Digital Proofs & Final Sale

Custom Orders are Final Sale: Because all merchandise is embellished specifically to custom specifications, all sales are final once physical decoration commences. Returns cannot be accepted for mind changes or event cancellations.
Digital Proof Verification: The client is solely responsible for checking every detail on the digital proof—including spelling, names, numbers, dimensions, placement, thread/vinyl colors, and size breakdowns. CWL Brand Works is not responsible for errors present on an approved proof.
Mill Sizing Tolerances: Brand size specs are established by wholesale apparel mills with industry tolerances of up to ±1 inch. Items matching invoiced sizes cannot be returned for fit preference.

Operational Responsibility & Policy Matrix

Issue Description	Origin / Root Cause	Assigned Party	Resolution / Policy Standard
Loose Stitches / Peeling Print	Decoration Application	CWL Brand Works	Repaired or re-decorated under 90-day guarantee.
Spelling / Layout vs. Approved Proof	Shop Execution Error	CWL Brand Works	Re-printed or re-embroidered at shop expense.
Spelling / Layout on Approved Proof	Client Proof Sign-off	Client	Client covers cost of replacement re-run.
Holes, Seam Splits, Broken Zippers	Wholesale Mill Manufacturing	Apparel Distributor	CWL facilitates defective blank replacement claim.
Fit / Size Dissatisfaction	Client Selection / Mill Specs	Client	Final Sale (non-refundable within ±1" mill tolerance).
Customer Blank Damaged During Run	Mechanical Risk Equipment	Client Waiver	Decoration fee credited; garment replacement excluded.